Terms & conditions

RETURN POLICIES

No returns and refunds will be accepted for merchandise ordered without prior authorization.

Shipping or handling fees are non-refundable.

All shipping costs will be borne by the customer.

TERMS AND CONDITIONS OF USE

Please carefully read the following terms and conditions, which bind you with the Merchant, the owner of the Site.

If you encounter any problems with an order, contact us as soon as possible at the following address: administration@inoxquebec.com

POLICIES, TERMS, AND CONDITIONS

TERMS AND CONDITIONS OF SALE

By purchasing on the Inox Québec Inc. online store, the customer agrees to abide by these terms of sale. Prices, special promotions, and products may change without notice.

It is the customer's responsibility to ensure the accuracy of all information entered on their order form. No order cancellation is possible once the order has been processed, and it is non-refundable.

The customer is obliged to inform themselves and comply with current standards and regulations. The customer must ensure they obtain the necessary permits, if applicable.

SECURE PAYMENT METHOD

Online purchases are made via the highly secure Paypal system.

The Paypal payment platform is a secure online payment site.

Accepted credit cards: Visa and MasterCard.

Once your order is placed, a payment confirmation will be sent to you by email.

Your banking information will never be disclosed to us. For more information about Paypal, visit their website at the following address: https://www.paypal.com

Please note that billing is done in Canadian dollars.

DELIVERY AND PICKUP POLICIES

Pick up your order in-store or delivery is possible at your expense. Shipping costs will be calculated automatically based on your address. If additional fees are charged due to a condition not initially mentioned, these fees will be the buyer's responsibility.

Once all your products are ready for pickup, we will notify you. When picking up, present a copy of your order confirmation at 764 Joseph-Louis-Mathieu, Sherbrooke, J1R 0X3. Your order must be picked up within 10 business days once the notification is sent confirming that the order is ready. After 10 business days, it will be automatically canceled and refunded. A 10% handling fee will be applied.

Shipping hours are Monday to Thursday, from 8:00 AM to noon and from 1:00 PM to 4:00 PM, and Friday from 8:00 AM to 11:30 AM. Hours may be modified and vary depending on the time of year.

Your order will be processed within a reasonable time after receipt of the order. The time frame may vary depending on product availability.

Rest assured that every effort will be made to respect a reasonable timeframe for shipping your merchandise. However, due to several factors beyond our control, some delays and unforeseen circumstances may occur. No compensation will be granted.

PRIVACY POLICY

Your personal information (name, address, postal code, email, phone number) will always be kept confidential and used only by Inox Québec Inc., as privacy is paramount for our company.

Our customers have always been important, and we strive to maintain their loyalty.

Thank you for your trust.

NOTICE

The company name Inox Québec Inc., the logo, and all services are the property of Inox Québec Inc. and its owner.

The photos, logos, design, texts, and content on the website, online store, or our Facebook page are the intellectual property of Inox Québec Inc., and they cannot be used without permission or written consent from the owner.

No plagiarism will be tolerated, under penalty of prosecution.

Tout comportement obscène, utilisation de « spam « , transmission volontaire de virus et de contenu diffamatoire est formellement interdit sur ce site. Dans le cas contraire, le fautif se verra dans l’obligation de dédommager Inox Québec inc., ainsi que son propriétaire pour les dommages résultant de son usage inapproprié du site web et de la boutique en ligne.

Inox Québec Inc. and its owner are not responsible for damages related to the use of this site.

Inox Québec inc. offre une garantie limitée selon laquelle les produits du site sont fournis « tels quels « , selon leur disponibilité, sans aucune garantie légale. Aucune compensation ne sera octroyée.

Inox Québec Inc. reserves the right to disclaim responsibility for the information mentioned, the inability to use the site, or the loss or alteration of data. No compensation will be granted.

If you have any comments or questions about the online store or our products, do not hesitate to contact us at 819-563-5543.